The BTSBXN Staff Playbook

Welcome

This is the BTSBXN Staff Hub.

This space has been created to support you in your role and help you feel confident in how we operate day to day. It brings together the key information, systems, and standards that guide how we work as a team.

If you’re ever unsure about something, this should be a helpful first reference point.

Why This Exists

As we continue to grow, it’s important that everyone is supported with clear information and shared expectations.

This hub is here to:

• Make day-to-day operations easier and more consistent

• Reduce uncertainty and guesswork

• Support you in delivering a great experience for our members

• Ensure everyone is aligned with how we do things at BTSBXN

It’s not about doing things “one way only” — it’s about creating clarity and consistency so everyone can do their best work.

How To Use This Hub

Think of this as a practical guide rather than something you need to study.

Inside you’ll find:

• Day-to-day procedures and workflows

• Coaching guidelines and best practices

• Walkthroughs of our systems and tools

• Resources and reference documents

You don’t need to know everything at once. Use it as needed and revisit sections over time.

What We Ask of You

We simply ask that you:

• Take some time to familiarise yourself with the content

• Apply it where relevant in your role

• Ask questions or share feedback if something isn’t clear

If there’s something missing or something that could be improved, let us know. This hub will grow and evolve with the team.